Support
We're here to help with Golden Egg: Can You Crack?
Frequently asked questions
How do I play?
Tap the golden egg to build up progress. Purchase upgrades to increase your hatching speed. Keep tapping and upgrading until the egg finally cracks!
What can I buy in the game?
There are two types of purchases. Consumable items (like in-game currency or speed boosts) are used up and can be purchased again. Non-consumable items (like Remove Ads and Swipe Mode) are purchased once and kept permanently — they never expire.
I bought Remove Ads but ads are still showing. What do I do?
Try tapping "Restore Purchases" in the game's settings. Make sure you're signed in to the App Store with the same Apple ID you used when you made the purchase. If the problem persists, contact us below.
I lost my progress after reinstalling. Can it be recovered?
Game progress is stored locally on your device. If you deleted the App, local progress cannot be recovered. However, your non-consumable purchases (Remove Ads, Swipe Mode) can always be restored for free via "Restore Purchases" as long as you use the same Apple ID.
How do I earn free in-game items without paying?
Tap the "Watch Ad" button to view a short video and earn a reward. You can do this as many times as the option is available. No payment required.
Can I turn off personalised ads?
Yes. Go to Settings → Privacy & Security → Tracking on your iPhone and toggle off Golden Egg. You'll still see ads, just not personalised ones — nothing else in the game changes.
Does Golden Egg work on Apple Watch?
Yes. The Apple Watch companion app is included for free. It syncs directly between your iPhone and Watch — no server involved. If your Watch isn't syncing, make sure both devices are nearby and both have the latest version of the App installed.
Does the game collect my personal data?
Almost none. Your game progress stays on your device. The only data that leaves your device is what goes to Apple's Game Center, the App Store's purchase system, and our advertising partner (for showing you ads). See our full Privacy Policy for details.
The game is crashing or behaving unexpectedly.
Force-close the App and reopen it. If that doesn't help, restart your iPhone and check for App updates in the App Store. If it continues, email us the details and we'll look into it.
Still need help?
Email us at nemblystudio@outlook.com and we'll get back to you, usually within 2 business days.