Support
We're here to help with Glow Counter.
Frequently asked questions
How do I unlock the full app?
Glow Counter is available as a one-time purchase of 29 kr. Tap the unlock option inside the App and complete the purchase through the App Store. You will not be charged again for core features.
I got a new iPhone. Do I need to buy the App again?
No. Your purchase is tied to your Apple ID. Download Glow Counter on your new device, open it, and tap "Restore Purchases" — your purchase will be restored at no charge.
How do I restore appearance packs I purchased before?
Open Glow Counter, go to the store or settings section, and tap "Restore Purchases." All previously purchased non-consumable items will be restored automatically as long as you are signed in with the same Apple ID.
Will new appearance packs be free if I already bought others?
Each appearance pack is a separate one-time purchase. Previously purchased packs are always yours to keep and restore, but new packs released in the future are separate optional purchases. Your existing purchases are never removed or reduced.
Does Glow Counter work on Apple Watch?
Yes. Glow Counter is available on Apple Watch and is included with your App purchase — no additional payment needed. Make sure both your iPhone and Apple Watch are running a compatible version of iOS and watchOS. If the Watch app is not appearing, try opening the Watch app on your iPhone and installing Glow Counter from there.
My counter data is not syncing between iPhone and Apple Watch.
Make sure both devices are connected (Bluetooth or Wi-Fi), that both have the latest version of Glow Counter installed, and that the iPhone app is not running in the background with low resources. A restart of both the App and the Watch app usually resolves this.
Does the App collect any data?
No. Glow Counter collects absolutely no personal data. There are no analytics, no advertising, and no tracking of any kind. All your data stays on your devices.
The App is behaving unexpectedly. What should I try?
Force-close the App and reopen it. If the issue persists, restart your iPhone (and Apple Watch if affected). Check the App Store for any pending updates, as updates often include bug fixes.
Still need help?
Email us at nemblystudio@outlook.com and we'll get back to you, usually within 2 business days.